Privacy Policy

1. Who we are

DEL Pvt. Limited is a private limited company incorporated in Pakistan, with its registered office and principal place of business at Industrial Plot 37, 2Km Manga Raiwind Road, Lahore, 55270, Pakistan. For privacy-related queries you may contact us by email at privacy@del-engineering.pk or by phone on +92 321 764 9185.

For the purposes of applicable data-protection law (including the Pakistan Personal Data Protection framework and, where relevant, the EU General Data Protection Regulation), DEL Pvt. Limited is the data controller in respect of personal information collected through our digital services.

2. Information we collect

We collect only what we need to operate our business and to respond to you. The categories below describe what we may collect.

2.1 Information you give us directly

• Contact details: name, employer, job title, email address, phone number, postal address.
• Inquiry content: the message, drawings, photographs, specifications, and other materials you submit via our forms or by email.
• Commercial information: purchase orders, payment references, and similar data exchanged during a project.

2.2 Information collected automatically

• Device & browser: IP address, browser type and version, operating system, device identifiers.
• Usage: pages viewed, referring page, time on page, navigation paths, approximate location derived from IP.
• Cookies and similar technologies as described in section 10 below.

2.3 Information from third parties

We may receive information about you from sources such as business directories, credit-reference agencies (when extending trade credit), professional networks, and our authorised representatives. We only use such information for legitimate business purposes.

3. How we use information

We use personal information for the following purposes:

• To respond to inquiries, prepare quotations, and execute contracts you have placed with us.
• To deliver, install, commission, and service the equipment we supply.
• To maintain accurate commercial, accounting, and tax records as required by Pakistani law.
• To keep our digital services secure, prevent fraud, and protect our rights.
• To improve our website and services (using aggregated, non-identifying data wherever possible).
• To send you transactional or service-related communications.
• To send marketing communications, only where you have given your consent or where we are otherwise permitted by law to do so. You can withdraw consent at any time.
• To comply with legal obligations, court orders, and regulatory requirements.

4. Legal basis for processing

Where applicable data-protection law requires it, we rely on one or more of the following legal bases to process personal information:

• Contract: processing necessary to enter into or perform a contract with you or your employer.
• Legitimate interests: running and improving our business, securing our services, and direct B2B marketing where appropriate.
• Legal obligation: complying with statutory record-keeping, taxation, and reporting requirements.
• Consent: where you have explicitly opted in (for example to receive newsletters).

5. Sharing & disclosure

We do not sell personal information. We may share it only as follows:

• Service providers who help us run our business (hosting, email, customer-relationship management, accounting). They process personal information on our written instructions and under confidentiality obligations.
• Sub-contractors engaged to deliver, install, or service equipment, where strictly required to perform the contract.
• Authorities and regulators when we are legally compelled to do so, or where disclosure is necessary to protect life or safety.
• Successors in the event of a merger, acquisition, or sale of assets, subject to confidentiality.

6. Data retention

We keep personal information only as long as we need it for the purposes described in this policy, after which we delete or anonymise it. Typical retention periods:

• Quotations and inquiries that did not lead to a contract: up to 24 months.
• Contractual and project records: for the duration of the project plus 7 years thereafter, in line with Pakistani statutory requirements.
• Marketing preferences: until you withdraw consent.
• Website analytics: aggregated data retained up to 26 months.

7. Security

We apply appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, and destruction. These measures include encryption in transit (TLS 1.2+), access controls, employee training, secure backups, and physical security at our offices. No system is perfectly secure, however; if you have reason to believe your information has been compromised, please contact us at privacy@del-engineering.pk immediately.

8. Your rights

Subject to applicable law, you have the following rights with respect to your personal information:

• Access: request a copy of the personal information we hold about you.
• Rectification: ask us to correct inaccurate or incomplete information.
• Erasure: ask us to delete your information where it is no longer necessary or where you withdraw consent.
• Restriction: ask us to limit the way we use your information in certain circumstances.
• Objection: object to processing carried out on the basis of legitimate interests or for direct marketing.
• Data portability: receive your information in a structured, commonly used, machine-readable format.
• Withdraw consent: at any time, where processing is based on consent.
• Lodge a complaint with the appropriate supervisory authority.

To exercise any of these rights, email privacy@del-engineering.pk. We will respond within 30 days.

9. Children's privacy

Our services are intended for business and adult use. We do not knowingly collect personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete it promptly. If you are a parent or guardian and you believe your child has provided personal information to us, please contact us at privacy@del-engineering.pk and we will take appropriate action.

10. Cookies & tracking

Our website uses a small number of cookies and similar technologies:

• Strictly necessary cookies that are required for the website to function (for example session management). These cannot be disabled.
• Analytics cookies that help us understand how visitors use the site (typically Google Analytics or a similar tool). These are aggregated and do not identify you personally.
• Preference cookies that remember choices you make (for example language).

You can control cookies through your browser settings or, where presented, through our cookie banner. Disabling certain cookies may affect site functionality.

11. International transfers

Some of the service providers we use are located outside Pakistan, including in the European Union and the United States. Where personal information is transferred internationally we use appropriate safeguards (such as Standard Contractual Clauses) to ensure that your information continues to enjoy a level of protection essentially equivalent to that under Pakistani law.

12. Third-party services

Our website and applications may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those services. Please review their privacy policies before submitting personal information.

13. App permissions (mobile applications)

If you install a DEL mobile application from the Google Play Store or another app store, the application may request the following device permissions, each used solely for the stated purpose and only with your consent:

• Internet: to connect to our servers and load content.
• Camera: only when you choose to attach a photograph to an inquiry or service request.
• Storage: only when you save a quotation or drawing locally for offline reference.
• Notifications: only if you opt in to receive service or order updates.

You may revoke any permission at any time through your device settings. We do not collect contacts, SMS, call logs, location, microphone, or device-identifier data beyond what is described in this policy. We comply with the Google Play User Data Policy, including the Limited Use requirements where applicable, and with the Play Families Policy where any app is directed to children.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. The "Effective" date at the top of this page indicates when the latest version came into force. Where the changes are material, we will provide more prominent notice (for example, by email or a notice on our home page).

15. Contact us

For any questions, concerns, or requests in relation to this Privacy Policy or your personal information, please contact:

DEL Pvt. Limited — Data Protection Desk
Industrial Plot 37, 2Km Manga Raiwind Road,
Lahore, 55270, Pakistan
Email: privacy@del-engineering.pk
Phone: +92 321 764 9185

Last updated: 01 May 2026 · Document v3.0 · DEL-LEG-PRIV-2026